The Recommendations below have been pulled directly from the Each Home Counts Review, in an easily readable format. More context and the full report can be accessed here.
Full List of Recommendations
The following is a full list of the industry-led individual recommendations proposed by the industry workstreams which supplement the proposed Framework. Further details on the context for these recommendations and implementation are set out in The View from Industry section of this Report.
Develop a set of minimum requirements for a Code of Conduct for all organisations that wish to gain the quality mark, including agreed requirements on issues such as sales practices, better precontractual information, and a requirement for appropriate financial protections for installations.
From the Code of Conduct, write a clear Consumer Charter setting out what a household can expect from organisations across the energy efficiency and renewable energy sector covering the entire consumer journey.
Ensure the quality mark is easily recognised by consumers as providing appropriate protection and effective signposting to reliable organisations that meet its requirements through sustained promotion.
Put in place a consistent and fair redress process, including providing a single point of contact for consumers, with the capability to support vulnerable consumers, an agreed standard for complaint handling, and access to ADR.
Advice and Guidance
Develop new approaches for engaging consumers with energy efficiency and renewable energy (e.g. by using trigger points and promoting the wider benefits of the measures which are valued by households), and deliver awareness-raising programmes at national and local levels.
Make available a set of impartial information and guidance to support more effective industry communications with customers and to aid consumer decision-making on installing measures, by establishing a central Information Hub (to act as a collection point for best practice advice and guidance) and a Data Warehouse (to act as a store for property-level data and information).
Develop a range of services and tools linked to the Information Hub and Data Warehouse to provide advice (both online and by telephone) and to enable engagement with all consumers, including vulnerable households, in ways most appropriate to them.
Quality and Standards
Develop an overarching standards framework document for the end-to-end delivery of retrofit of energy efficiency and renewable energy measures, building on existing standards and make it freely available (under licence) to all those installing under the new Framework.
Establish a Retrofit Standards Task Group to address the UK’s standards needs in the retrofit sector in the broadest sense, i.e. including formal and non-formal standard solutions, as appropriate in the short and long-term.
Commission a research project to map existing formal and informal standards to shape and deliver a standards development programme for retrofit.
Skills and Training
Industry to begin to embed core knowledge, including basic building physics, design stage and consumer interaction into all relevant vocational and professional pathways, including qualifications, training courses and apprenticeships.
Improve the way in which businesses are assessed for ‘competence’, acknowledging the correct mix of skills, knowledge and experience for all roles; and back this up with a consistent assessment strategy and Approach to recognising Prior Experiential Learning (APEL).
Establish a process for greater collaboration within the skills sector to ensure that the appropriate skills and knowledge are properly and consistently integrated across the sector and are available for all.
Compliance and Enforcement
Develop, deliver and maintain a strong consumerfacing brand in the form of a new quality mark, which provides effective redress for the consumer and has a positive association with reputable products and services.
Identify or establish an organisation to develop and oversee the quality mark and facilitate activities for the day-to-day management of the quality mark, including enforcement, sanctions, technical, operational, and consumer protection related activities.
Put in place a robust and joined-up industry-wide compliance and enforcement regime coordinated nationally; share information on the quality of assessors, designers and installers to facilitate the identification and sanctioning of poor practice, as necessary; and review and align the frequency of, and mechanism for performing, technical monitoring or on-site audits, possibly introducing a random audit and risk-based approach (where the monitoring frequency is increased when poor quality installations are detected).
Sector Specific Recommendations
Insulation and Fabric
All retrofit projects will have an appropriate design stage process which takes a holistic approach and adequately considers the home, its local environment, heritage, occupancy, and the householders’ improvement objectives when determining suitable measures.
Put in place a process for gathering information and the design specification ahead of any installation of insulation or fabric measures; store this in the Data Warehouse for future use and to facilitate continuous improvement; and load aftercare support and quality information into the Data Warehouse following an installation
Ensure that the Insulation and Fabric workstream feeds into the standards, skills and quality assurance development processes, and that these reflect best practice, and fully take account of the issues specific to the measures.
Provide tailored home energy efficiency advice to consumers during the smart meter installation visit, and ensure key delivery partners work together to deliver a good customer journey throughout the roll-out.
Industry should work together to ensure that the capacity and skills of smart meter installers deliver a safe and efficient roll-out.
Industry should work together effectively to ensure that smart meters can be installed in as many properties as possible, regardless of property type.
Home Energy Technologies
Undertake a review of all technologies covered by the Framework to identify compatibility with the new Framework; and develop action plans for each technology, as required, to align with the new Framework.
Industry to develop a set of independent, impartial advice documents and/or web-based tools for both consumers and the supply chain covering each specific technology, where possible using existing material, and working with the organisation responsible for delivering the Information Hub.
Ensure the new Framework is sufficiently flexible to cover existing technologies and facilitate the entrance of new technologies; and develop a route map setting out the steps that new technologies will need to go through to operate under the Framewor
Industry to develop any relevant new standards, specifications and guidance covering the integration and inter-operability of home energy technologies under the Framework, and consider these as part of the standards mapping exercise recommended by the Quality and Standards workstream.
Application to Social Housing
Housing Associations will collaborate with industry and government to ensure that the Framework applies to the delivery of improvements in their housing stock, incorporating energy efficiency and renewable energy measures at scale.